Nuvora began with a refund request — the one a friend filed after a quarterly auto-renew for a GLP-1 she’d never been asked about, from a clinician whose name she’d never learned.

Three months into treatment she’d lost weight, gained hair loss, and had a question about side effects that sat unread in a chat window for nine days. When she asked to speak to a clinician, the reply came from a shared inbox. When she asked for her lab history, the reply came from a different shared inbox.

This is not a story about a bad company. It is a story about a category that optimized for the prescription and forgot the person. We thought modern care could be the opposite — a clinician you could name, a plan you could read, a reply you could count on. Nuvora is our attempt to build that.